Focusing on B2C due to rising E-commerce business not only provided major opportunities but also provided new challenges for CEP service providers. To cater to B2B and global services, CEP companies focused on creating massive networks expansion started investing on own air fleets to provide faster and reliable services.įor most CEP (courier, express and parcel) service providers, the share of B2B is still very high compared to the B2C component. Many companies focused on delivering through CEP companies to cut down on transit times and cater to the rising demand of JIT supplies wherein more frequent but less volume of supplies were required. CEP services were synonymous with catering to Urgent Orders, High Value Low Volume goods, Time sensitive and Perishable goods. Traditionally the focus of CEP companies was to provide services to the B2B sector. Shifting focus from B2B to B2C deliveries CEP have generally two main types of services (can be many!) – Standard and Express – the Standard service has been increasing over the years due to pressure on cost. Generally CEP has two parts of the business – International & Domestic Currently the Domestic business is driving the business growth, primarily because of E-commerce growth. ![]() Since 2010, we have started witnessing a steady, and in some markets massive growth, in eCommerce, and with it a renewed focus on the services of the CEP Industry. Unlike the 1990s wherein globally we saw double digit growth of the CEP industry, the growth came down in the early 2000 but it still continued to grow, albeit slowly. The main innovators and leaders of this industry were either from USA (UPS, FedEx) or Europe (DHL, TNT) but there were also region specific players who carved a niche for themselves. CEP companies started providing services distinct from Postal companies by providing reliable and faster services. With the market becoming global, the CEP companies expanded into various geographies, through their International services and started capturing more market share. To a certain extent, the rise of the CEP Industry is attributed to the failure of the traditional Postal companies to cope with the changing customer responsiveness, not being more market focused and not able to provide faster services. All these are intermingled now and hence the common CEP terminology came into existence and nowadays there is very slight difference when we refer courier or express or parcel services – all of them signify one thing – fast and reliable delivery. ![]() ![]() The term Courier originated from a person or a company who delivers messages, packages, and mail – originally courier service providers deliver shipments within a short distance. Parcel shipments rarely travel by air while Express generally has some part of the movement happening by Air Express is a time-bound delivery, where the shipment is delivered within a day or two. The Parcels delivered by the CEP service providers are non-palletized items and these shipments are rarely over 50 kg (110 lb.), with no single piece of the shipment weighing more than about 70 kg (154 lb.). While there are a variety of definitions of CEP and sometimes these can be confusing.
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